| Is your work food safe? |
| My work is oven, dishwasher and microwave safe. It is safe for heating, serving, eating and drinking out of. Use caution when microwaving since the piece may be hot. Never place a piece of pottery directly from the refrigerator into the microwave, nor place cold food into a very hot dish. Thermal shock may cause it to crack. |
| How do I pay for a special order? |
| You can send me a check, pay me in person or you can send me a Paypal payment. Your order will be placed in queue as soon as the payment clears. |
| How do I place an order? |
| Go to the portfolio pages and decide what you want. Send me an e-mail with exactly the piece(s) you would like to order and I will send you a quote, a Paypal request and confirmation on your order. |
| Is it possible for me to place an order from you to be shipped to another party as a gift? |
| Absolutely! I can even gift wrap the piece and send a card at no extra cost. |
| Do you give gift certificates? |
| Yes. You can purchase gift certificates either for a specific piece or for a specific amount. Gift certificates can be given as gifts electronically or I can print a hard copy and mail it to the recipient. |
| Do you use stencils or decals for decoration? |
| No! All design work is hand painted, carved and hand sculpted. I mix my own colors and my own glazes. |
| If I buy something from you at a show or through an order, will it be possible for you to make me something to match later? |
| Since I mix all my own glazes and stains, I have a stable palette of colors and designs, so matching a piece will not usually be a problem. However, sometimes specific elements are depleted or the company who formulates them might go out of business. In these cases I will have to reformulate. This has only happened once in the last 30 years, so I think we’re pretty safe! |
| I have a piece of pottery I purchased from another potter. Is it possible for you to make something that matches it? |
| I will not match other potters’ work, I have spent 34 years developing my own style and unique art. I would not want someone copying my work and I will not copy someone else’s. |
| Is your studio open to the public? |
| My studio is open to the public by appointment only and a few times a year for our annual home shows, such as around Christmas. |
| How do you ship orders? |
| I ship UPS unless otherwise requested. I will not be responsible for damaged work shipped USPS, FedEx or any other method other than UPS. |
| Why do you have such a limited amount of orders available a year? |
| In addition to my orders, I send work to between 35-50 art shows per year. I have to balance the amount of work I do as special orders and the work I send to shows. |
| What is your turn-around time for orders? |
| I do work in the order I receive payment. While I do not require pre-payment for most orders, I complete prepaid orders first and push orders that have not been paid to the end of the queue. Since I have to balance my special orders with my regular shows, it may take up to 60 days to fill an order, depending on how may prepaid orders are ahead of yours. I make every effort to get orders done in a timely fashion, but if you need an order at a specific time, it’s best if you plan ahead and do a prepay. |
| You say that you don’t require prepayment for most orders, what orders do you require prepayment? |
| Special orders that I will not be able to sell otherwise. For instance, if someone orders a goblet for a wedding with specific names carved on it, or someone orders a customized set of bowls that no one else would want. |
| Do you warranty your work? |
| I do! If you are not satisfied with a piece because of design flaws or work broken in shipping, I will replace the piece as soon as possible. Your order will be placed at the top of the queue and finished as soon as possible. However, in the case of damage by shipper, (see above), you must make the claim and resend the fees to me minus the shipping costs and your order will be replaced. Replacement orders must be for the exact same item. |
| Why can I get one of your pieces for minimum bid at an art show, but have to pay more online? |
| Good question! I send my work to shows and have two prices on them, a minimum bid and a quick sale price. I hope to get a much higher price for the work than the minimum bid. The bid is designed to send the piece to voice auction, where the price will be bid up. It works most of the time, but sometimes, someone is lucky and gets a bargain. You shop at an auction with the hope of getting it for less than quick sale, but when you order, the price is fixed. |
| Will you take less for a piece than the listed price? |
| No, I am a professional and my work is extremely reasonable. Think of it this way, if your boss came up to you and asked you to work for three hours for free, or to take a 25% pay cut for the week, how would you react? This is my sole source of income and luckily, I have a great fan base who have no problem giving me what I need to survive! |
| Do you give volume or bulk discounts? |
| Sort of. I will work with you if you decide you want to place a large order. Of course shipping is less per piece the more you order. |
| If I only order a coffee mug for $20.00, why am I charged $35.00? |
| Shipping is expensive. I will ship it the best and most cost effective way I can. However, the best way is not always the cheapest. UPS has proven to me to be the most effective and safest method of shipping cross country. You can of course pick an order up if you’re in the area! |
| Do you have a mailing list? |
| I don’t have one as such; you can follow me on Facebook at: Peri Charlifu - Aegean Goods, or check my website periodically for updates on shows and special order offers. If you would like to submit your email address to me, I will send you emails to announce local shows, upcoming events and special offers! |
| Why are you so handsome? |
| Good genetics I guess! |
